Important information! Please, consider that according to the Customer Agreement: the client can withdraw funds from their account only to those payment systems which have been used for the deposit.
Where the Client made deposits using several payment methods, withdrawals are carried out according to the LIFO (last in first out) system. This means that if a client makes a deposit to their account using Payment Method 1, and after that uses Payment Method 2 for a deposit, to make a withdrawal, the whole sum of deposit made via Payment Method 2 should be withdrawn first (all at once or in parts) through Payment Method 2, and only after that, the withdrawal can be made to Payment Method 1.
You can withdraw money from your account in your Personal Area.
Click on "Finances" in the menu at top of the page:
- Choose "Withdrawal";
- Choose a suitable payment system and click on it;
- Specify the trading account you want to withdraw from;
Specify information about your e-wallet or payment system account;
For withdrawal via card, click on the “+” sign to upload the back and front sides of your card copy.
- Type the amount of money you want to withdraw;
- Click on the “Confirm withdrawal” button.
Please, kindly take into consideration that the withdrawal commission depends on the payment system you choose.
Withdrawal process time also depends on the payment system.
You will be able to monitor the status of your financial requests in the Transaction History.
Please, kindly be reminded that according to the Customer Agreement:
5.2.8. If an account was funded via debit or credit card, a card copy is required to process a withdrawal. The copy must contain the first 6 digits and the last 4 digits of the card number, the cardholder’s name, and the expiry date.
You should cover your CVV code on the backside of the card, we do not need it.